Alsbridge’s Bill Huber Invited to Speak during the Shared Services for Banking, Financial Services & Insurance Conference Opening Remarks.

Alsbridge Inc., a benchmarking, sourcing and transformation advisory firm, today announced Mr. Bill Huber, Managing Director, Alsbridge, Inc. will be speaking during The Shared Services for Banking, Financial Services & Insurance Conference opening remarks entitled “Restoring Customer Confidence – Has Progress Been Made? “ by Event Chairman, Michael Koontz. The two-day conference, in New York City on January 30-31, 2014, will discuss topics that truly drive business results including customer satisfaction, improved quality and higher revenue by securing additional support and investments.

The opening remarks will focus on customer confidence sinking to an all-time low during the peak of the recession and how companies have worked hard at reestablishing themselves with their customers and rebuilding their trust. The session is planning to examine the following topics:

• What impact have we seen from this customer fallout?
• What types of actions have we taken to increase customer service levels?
• Have we looked at new models, moved work back onshore, utilized ore shared services or outsourced more?
• How have the expectations from customers changed over the last few years and what additional changes do we see coming?

For further details about the event please visit The Shared Services & Outsourcing Network’s website at http://www.ssonetwork.com

About Alsbridge Inc.

Alsbridge is a global consulting firm that helps companies transform and optimize the way they purchase, manage and leverage technology and business processes.   We have over 175 team members on 4 continents serving over 200 clients a year including more than 40% of the Fortune 500.  Alsbridge has helped hundreds of companies reduce costs and get more value from their vendors.  Our experienced consultants leverage proprietary tools and information databases to identify and engage the optimal vendors for your situation, negotiate best practice terms at fair market prices, and improve the way you work with your service providers.  Alsbridge clients utilize the most cost effective and value added sources globally for IT infrastructure services, network carrier services, hardware and software, application support and development, business processes and cloud services.

EDITORS/WRITERS: Journalists interested in covering the above topic or interviewing Bill Huber please contact:

Eric Gilmour
Office: (214) 696-6410

eric.gilmour@alsbridge.com
www.alsbridge.com