Jay Arthur’s new book, Lean Six
Sigma for Hospitals: Improving
Patient Safety, Patient Flow and the Bottom Line, Second Edition 2nd Edition
(McGraw-Hill), debuted in August, 2016.
The new aim of healthcare is ZERO HARM—no mistakes, no
errors, no infections and no complications. Memorial Hermann Hospital and
others are leading the way using the methods of high reliability organizations
(HROs). An HRO combines Lean, Six Sigma and Change Management to achieve Zero Harm.
It’s not enough to improve; you also have to integrate the change into the
This second edition also includes new insights and case
studies from Virginia Mason, Mayo Clinic and Cleveland Clinic.
Where most Lean Six Sigma books focus on every method and
tool needed for manufacturing, Lean Six Sigma for Hospitals covers just the
Magnificent Seven Tools needed for Healthcare. You don’t need to know
everything to do anything. These key tools will solve virtually all problems in
Readers can take Jay’s free Lean Six Sigma Yellow Belt
Training at www.lssyb.com. They can also
download a free 90-day trial of QI Macros for Excel to do all of the charts and
diagrams needed for Lean Six Sigma.
McGraw-Hill has published two other books
authored by Jay Arthur: Lean Six Sigma Demystified, 2nd (2011) and Breakthrough
Improvement with QI Macros and Excel (2014).