News / Business
What do Jaguar, Zappos.com, The Ritz Carlton and MedEase Transcription, Inc. all have in common?
Excellent Customer Service: Smaller companies are taking notes from the big boys… with the explosion of the internet and social media, good customer service and quick responses to negative situations are more important than ever, knowing all too well the disastrous effects poor customer service can reap.
What do Jaguar, Zappos.com, The Ritz Carlton and MedEase Transcription, Inc. all have in common? Given today's economic climate and communication at the speed of light, they all realize that customer service is more important than ever before. The owner of MedEase Transcription, Inc., Carmel S. Muelhausen works with the gamut of companies from private physician offices to multinational corporations and while she says she is not yet totally immersed in the world of social media, she knows her clients most likely are. Knowing her clients expect an unparalleled dedication to excellence, a quick turnaround and the strictest of confidentiality, she says, “It just simply pays to provide top-notch customer service at all times or risk having a tweet, a blog or a video post about your blunder go viral.”
Businesses that deliver shoddy service and poor products very quickly find themselves plastered all over the likes of YouTube, Twitter, Facebook and many other sites. Just ask Domino's or Kentucky Fried Chicken. So Muelhausen watches companies such as Zappos.com, who are leaders in the world of social media with 198 employees on Twitter and the CEO himself with over 1 million followers, giving Zappos.com an upper hand in dealing with most any customer service situation that comes their way.
When Muelhausen read that Amazon.com, Zappos.com, Jaguar and The Ritz Carlton were listed by MSN Money as being rated in the top 10 for customer service, she knew that was something she could follow. “I know it is our commitment to superior customer service that sets [MedEase Transcription, Inc.] apart", said Muelhausen. “And that is something I can do no matter the economy.”
About MedEase Transcription, Inc.:
After 15 years in medical practice management, Carmel Muelhausen started MedEase Transcription, Inc. in 1992 with the goal of providing the best solutions for out-sourced medical transcription. The experience Carmel gained from years of managing medical practices provided the knowledge of what was truly needed in a transcription service to make the lives of the practicing physicians and medical staff easier. MedEase quickly outgrew the medical industry, due to their reputation for providing quality transcription with solid turnaround times in a highly efficient manner, and expanded into a multitude of other industries needing transcription. While MedEase still has a strong focus in the medical industry as well as legal transcription and court reporting, they also provide unparalleled transcription services for CME companies, major universities, marketing and research firms, PR firms, authors, copywriters and a multitude of others. Visit http://www.medeaseinc.com/
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