(Memphis, TN) Remote Backup Systems (RBS), the founders of the online backup industry and developers of the RBackup and Mercury OEM Online Backup platforms today announced an added advanced feature to be included in all Priority Maintenance subscriptions, designed to give service providers a competitive edge.
The Remote HelpDesk lets you take over your clients' computer just as if you were sitting in his office. Remote Access to a client’s computer allows service providers to offer the highest level of customer support, being able to offer support from any web-based computer without distributing any software, saving valuable time and money.
The Remote HelpDesk uses SSL encryption to ensure secure transmittal of private documents and information via the Internet. The Remote HelpDesk works without adjustments to firewalls or routers. You can support your clients from any Internet-connected computer.
For information about installing this service, visit www.remote-backup.com/remote-helpdesk.htm.
“Services like this have been available for some time now, either offering remote access to only a specific application, or charging up to $70/year per Client computer,” said Rob Cosgrove, CEO of Remote Backup Systems. “Our service comes at no extra charge, and works with one client or thousands.”
This service is offered at no additional cost to Service Providers with a Priority Level support package. Priority Support packages also offers other added feature that its Basic Maintenance package does not including live telephone technical support with a two hour response time, emergency hot site service, and consideration for the RBS referral network.
For more information about Remote Backup Systems and the other services offered, please visit the company’s home page, http://www.remote-backup.com/.
About Remote Backup Systems Inc.
Remote Backup Systems, Inc. offers turnkey Online Backup solutions starting at $500, capable of serving hundreds of thousands of end users. RBS is the global leader in providing turnkey online backup software solutions to MSPs, VARs, ISPs and Managed Hosting Providers, providing leading edge functionality, best-in-class customer support, and an unwavering commitment to product quality and customer satisfaction. With a twenty-one year history in Remote Backup technologies, RBS is headquartered in Memphis, Tennessee, USA.
If you would like more information, or to schedule an interview with Rob Cosgrove, please phone Elizabeth Greenup at (901) 388-5988 or email liz@remote-backup.com
-30-
