Rochester,NY 8/26/2009 9:24:04 PM
Regions Financial Corp. RF, Ranks Highest in Customer Satisfaction Among Primary Mortgage Servicing Companies
Regions Financial Corp.
Regions Financial Corporation ranks highest in customer satisfaction among primary mortgage servicing companies, according to a nationwide study by J.D. Power and Associates.
The J.D. Power and Associates 2009 Primary Mortgage Servicer Satisfaction Study is based on responses from more than 5,000 homeowners and involves the 27 largest home mortgage providers in the nation. The study measured customer satisfaction based on four primary areas: the administration of the customer's account; the billing process; the payment process; and the process of contacting the mortgage servicer. Regions Mortgage received an overall customer satisfaction index score of 780, based on a 1,000 point scale which was 50 points higher than the industry average score of 730.
Regions has experienced record mortgage origination activity in 2009 as more consumers have chosen Regions Mortgage when purchasing a new home or refinancing their current home. Mortgage production is up 83 percent year-over-year with originations totaling $6.5 billion as of July 31, 2009.
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