Keeping in contact with customers may seem easy for a business that has a physical location but for traveling sales crews, it poses a little bit more of a problem. Like its namesake, traveling sales crews rarely stay in one location longer than a couple weeks. After selling its product each crew heads to a different location in order to sell to a fresh market. But what about the customers left behind? The NFSA encourages the traveling sales crews to utilize technology to keep in contact with their customers and also with each crew member.
Using Texts to Ask For Help
Most of the products sold by traveling sales crews are self-explanatory. The instructions are either right on the package or perhaps the receipt given at the time of purchase. There are certain instances when those means are not available or perhaps the customer has a specific question about the product. In those cases, the traveling sales crews can leave behind a certain keyword with the customer that they can text to a short code and receive a reply message with further instructions.
Regular Tips on Product Usage
The demonstrations given by a traveling sales crew member are very effective. Usually on the spot they can use the product directly in front of the customer to show its effectiveness. While this may be useful several days after the purchase, sometimes the creativity of the customer can dwindle with time. If you opt-in to a traveling sales crew’s database, they will be able to send you regular tips on how the product can be used and even direct on the best uses in each season. This creates a huge benefit for the customer because they will continually receive helpful information so the product can be utilized over and over again.
Encouraging Traveling Sales Crew Members
Text messaging doesn’t have to just be used for the customer either. While keeping customers informed of uses for the product, giving them the tools to contact the company, or even informing them of new products, the traveling sales crews themselves have found that text messaging keeps the flow of communication open. Most of the crew members keep their own cell phones when joining a crew. This ensures that they keep in contact with their friends and family back home but also with their crew manager. Each crew member is encouraged to join the texting database once hired. This makes it possible for each traveling sales crew representative to receive messages that pertain to the particular business they are in. Some crew managers send daily encouraging messages reminding each crew member of the benefits of being on a traveling sales crew. Other times there may be new promotions or contests that need to be disseminated among the group and text messaging allows for each of these scenarios to be completed with ease.
Traveling sales crews have been in existence for decades and the quality of each crew varies. The NFSA seeks to uphold a high standard for each door to door company to operate with honor and integrity. In accordance with that, they have also encouraged each traveling sales crew company to utilize technology to their advantage to keep all customers and representatives informed and they have found that text messaging makes that vision a reality.
