ALBUQUERQUE, NEW MEXICO. (November 7, 2012). Indigo Mortgage,
an Albuquerque, New Mexico mortgage company with four lending divisions to
serve the residential, commercial, VA and reverse mortgage markets, is
emphasizing the importance of a professionally informative and friendly staff
in all departments as a key differentiator between their mortgage company and
others, including those found online.
This Albuquerque-based mortgage lender has stressed
that it is important for everyone in any business to know their business,
including all the technical components, issues, and potential solutions. When a
receptionist answers the phone and has to take the time to transfer a call to a
more ‘informed’ professional, that not only wastes time, but it also makes the
person on the phone feel as though the staff is not trained. Indigo Mortgage
makes sure to teach their receptionists the basics of mortgage information so
that they can answer most in a professional and timely manner.
In commenting on the importance of trained and
knowledgeable staff, Indigo Mortgage’s President Benjamin Lucero said, “Not
only does an informed staff save time and have the company come across as a
professional business, but I also believe it also provides the customer with
the confidence that they are getting the right mortgage loan or most
appropriate refinance loan for their unique situation.”
As a company that is regarded by many as Albuquerque’s
best and most respected mortgage institution, the extensive training and
development that the staff at Indigo Mortgage receives is a good benchmark for
other companies to establish a higher standard of practice within today’s
mortgage loan industry..
About
Indigo Mortgage
Headquartered in Albuquerque, New Mexico, Indigo
Mortgage is a locally owned and operated mortgage company that is 100%
certified NMLS (National Mortgage Licensing System) with expert mortgage
brokers and loan originators. The company operates four divisions: New Mexico
Residential Mortgage Division, New Mexico Commercial Loan Division, New Mexico
VA Mortgage Loan Division and New Mexico Reverse Mortgage Loan Division. Indigo
Mortgage was founded by Benjamin Lucero and operates on a philosophy of
personal service, high integrity, fairness, and moral and ethical behavior. The
company’s motto is: “Because nobody cares more about your
mortgage loan.” For a quick loan analysis click here Quick
Loan Analysis. For more information on their mortgage
services, please visit www.indigomortgage.net.
