What are you doing to build long term Client Relationships? Client retention problems and stresses in sales and business are all too common, but are certainly avoidable. Denise Graziano,http://www.linkedin.com/in/denisemgrazianoPresident of Graziano Associateshttp://www.grazianoassoc.com, and author of the forthcoming book Once A Client, Always a Client™, has created the Client Relationship Mastery™ system to help sales professionals improve client retention.
Focusing on the principles of problem solving and serving the clients first, rather than the intention to sell, Client Relationship Mastery™ helps build the foundation for long term client relationships that the client would not want to leave for price, new product or any other "bright shiny object."
Denise Graziano has applied her 26 years of corporate marketing and sales experience, authentic and high integrity approach to create this effective system. Client Relationship Mastery™ is designed to help individual sales people, sales departments and sales managers keep the clients that cost so much to gain and even more when they are lost.
More accurate assessment of client needs, and the 7 Client Relationship Mastery™ keys (Authenticity, Perspective, Problem Solving, Invest in your clients’ success, Client Appreciation, Conflict Resolution, Proactivity) quickly become best business practices that build a foundation, save time and ensure better connections with their clients.
Once a Client, Always a Client™, 7 Keys to Client Relationship Mastery is the title of the webinar Graziano has presented to Fairfield University and will be presenting in a live presentation to the Fairchester Business Resource (April 18, 2013). She will be presenting the webinar for Fairfield County SCORE April 3, 2013.
Register here: Go tohttps://scorelive.webex.com/scorelive/j.php?
