Leading ShoreTel partner, Converged Technology Professionals, Awarded Outstanding Achievement in Customer Satisfaction

Converged Technology Professionals announced the reception of the coveted award in outstanding achievement in customer satisfaction by ShoreTel. Converged Technology Professionals’ exceptional score reflects an industry recognized world class level of professionalism and customer care in all aspects of the customer experience.

For the last two consecutive years, Converged Technology Professionals received the Top Partner in Customer Satisfaction and Gold Status Certification award from ShoreTel. This latest award marks an unwavering commitment to the company’s customer-centric business practices.

Don Joos, Senior Vice President of Business Operations at ShoreTel, stated that “By delivering an exceptional customer experience, it is partners like [Converged Technology Professionals] that insure our customers are not only satisfied, but delighted with ShoreTel products and Services.”

Eric Peterson, President of Technology, acknowledged that “It is a great honor to be recognized for our team’s dedication to customer care. Our staff works tirelessly to deliver quality products and services that enhance our customers’ communication experiences. This award is a testament to our commitment to delivering outstanding customer satisfaction each and every day.”

The award includes the reporting period from October 1, 2012 through March 31, 2013. Additionally, the customer experience surveys used in the conferring process were administered by an impartial third party.

About Converged Technology Professionals: Converged Technology Professionals, with offices in Chicago, Crystal Lake, Milwaukee, and Indianapolis, is a nationally-recognized, award-winning UC and mobility solutions provider for ShoreTel, based in the Midwest and serving a wide range of organizations from medium-sized businesses to multi-site large enterprises for their mobility, voice, and data needs. Converged Technology Professional's best-in-class customer service combined with ShoreTel’s UC and mobility solutions assist companies within a multitude of vital industries including healthcare, financial services, manufacturing and the public sector meet their constantly-evolving technology needs. The company has a customer base spread over six continents and is one of the fastest growing VARs in the United States with last year’s annual sales growth of over 1000%.