A contact center is a facility set up by big companies worldwide whose sole purpose is assisting their customers or consumers. The communication between customers or consumers and a contact center facility could be telephone calls, e-mails, online chats, or faxes. A contact center generally deals with an inbound call flow. In inbound calls, customers or consumers contact the contact center to get their queries or concerns resolved regarding the products or services they are using.
In the past few years, things have changed radically. Contact centers these days are not only dealing with assisting the customers or consumers, but they are also starting to carry out activities such as marketing and sales. They are now starting to hire sales representatives who could perform marketing and sales activities through cold calling strategies. With readily available resources like computers, internet, telephone lines, e-mail clients, and the facility itself, they certainly can perform cold calling. The only additional thing they require is an effective outbound dialing system like a predictive dialer.
A predictive dialer is a high-tech computer-telephony system that can dial a large volume of predefined telephone numbers. It has the capability to eliminate unproductive calls like answering machine, fax tone, busy tone, and so on. Some predictive dialer also has the facility to screen calls that are registered under “National Do Not Call” registry. This predictive dialer could make a perfect contact center solution. With it, any contact center will be able to perform marketing and sales activities easily and effectively.
If you are managing a contact center, and are looking to perform marketing and sales activities with a perfect contact center solution, then contacting RedCloud could be the best option. Based in Phoenix, Arizona, RedCloud is the leading provider world-class contact center solutions. With considerable experience in this field, they can help you set up a perfect contact center solution that will help your contact center perform marketing and sales activities effectively.
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