Christie’s, the world’s leading art business, has selected multi award-winning learning and development agency NKD Learning to help them refresh the exceptional client experience that they deliver at 53 offices in 32 countries around the world.
After a competitive pitch process that involved many of the world’s best learning and development agencies, Christie’s selected NKD Learning to partner on the design of its global client experience program; aimed at maximizing the organization’s delivery of a world class, premium service culture across its global teams.
Explaining this decision, Christie’s Paul Dickinson, International Managing Director Client Service & Operations said: “NKD Learning’s in-depth research, allied to their innovative and insightful approach, resulted in a compelling program which I am confident will deliver the results we want – not just at a service level, but also on the bottom line.”
The program will build on Christie’s key traditions and strengths, and will ensure all Christie’s client handling teams find their own unique way to bring Christie’s to life for their clients at every touch point.
NKD Learning CEO and Founder Sue Stoneman commented: “We are really excited to be working with the largest fine arts company and auction house in the world. Christie’s is an iconic institution with a hard-earned, long-established reputation for excellence, and this global exceptional client experience program will further enhance the ability of their teams to deliver world class service – the ‘Christie’s way’.”
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About NKD Learning:
NKD is a multiple award-winning, results-driven learning and development agency that develops bespoke, insightful and innovative programs to help global and national clients meet a wide range of business objectives – from Leadership Development, Sales Optimization and Operational Excellence, through to Breakthrough Customer Service, Company Orientation and Employee Engagement.
In the past 12 months, NKD Learning has received mounting industry recognition for the successful, results-driven learning and development, leadership and customer service programs delivered for its international clients. At the 2012 TJ Awards, NKD Learning won the Best Commercial Program Award for the Certified International Specialist Foundation Program it developed for DHL Express. So far in 2013, NKD Learning has won the Distinction in Leadership Award, for the Certified International Manager program developed for DHL Express’ 10,000 global managers; the Silver Award in the Training Company of the Year Awards 2013, run by the Professional Learning Institute; and been shortlisted for the Outstanding employee engagement and Most innovative use of technology categories in the 2013 HR Excellence Awards – which will be presented in July.
Formed in 2005, NKD Learning is now one of the UK’s leading learning and development agencies and works with a wide array of forward-thinking, service-related, blue chip brands that operate globally and nationally across a broad range of business sectors including; pharmaceuticals (AstraZeneca); retail banking (Barclays), aviation (British Airways and Virgin Atlantic); food retail (The Co-operative Food); global logistics services (DHL); energy (npower); telecoms (Vodafone) and hotels (Le Meridien Hotels & Resorts).
About Christie’s:
Christie’s, the world's leading art business, had global auction and private sales in 2012 that totaled £3.92 billion/$6.27 billion. Christie’s is a name and place that speaks of extraordinary art, unparalleled service and expertise, as well as international glamour. Founded in 1766 by James Christie, Christie's has since conducted the greatest and most celebrated auctions through the centuries providing a popular showcase for the unique and the beautiful. Christie’s offers over 450 auctions annually in over 80 categories, including all areas of fine and decorative arts, jewellery, photographs, collectibles, wine, and more. Prices range from $200 to over $100 million.
Christie's also has a long and successful history conducting private sales for its clients in all categories, with emphasis on Post-War and Contemporary, Impressionist and Modern, Old Masters and Jewellery. Private sales totaled £631.3 million/$1 billion in 2012, an increase of 26% on the same period last year.
Christie’s has a global presence with 53 offices in 32 countries and 10 salerooms around the world including London, New York, Paris, Geneva, Milan, Amsterdam, Dubai, Zürich, and Hong Kong. More recently, Christie’s has led in growth markets such as Russia, China, India and the Middle East, with successful sales, exhibitions and initiatives in Moscow, Baku, Beijing, Mumbai, Delhi, Jeddah, Abu Dhabi, Doha and Dubai
