Even before ownership and decisions are made concerning support and
operating structure, enterprises first need to weigh the pros and cons of a
Microsoft Lync investment, says Alsbridge, Inc., a benchmarking, sourcing and
transformation advisory firm. The firm’s latest report Pros and Cons of Microsoft Lync offers a guide to facilitate the
decision to utilize Microsoft Lync as an enterprise telephony communication
application.
According to the report by Alsbridge Inc., Microsoft has come a long way from the early days of Office
Communication Server (OCS), improving their unified communication offering,
capabilities and vision. The capabilities of Microsoft Lync, which includes
instant messaging, presence, video, email and telephony, are highly robust
offering strong value for enterprises, says report.
However, there are numerous technical challenges and complexities in deploying
a Microsoft Lync solution. If one
cannot afford workarounds, delays, and higher than standard labor costs then
one should consider other solutions or hybrids and not put all your eggs in a
single basket with Microsoft.
Whether considering Microsoft Lync, or another unified communication
solution, the enterprises must ensure:
1. There is
an established and socialized solution roadmap
2. Connectivity
and end point options are open and flexible
3. That you
identified and vetted the total cost of ownership over the term of the
agreement
4. That any
solution solves or aligns with consumer communication trends and preferences
5. The
solution factors in aspects of fixed mobile convergence, mobility, and BYOD.
6. The application is not tied to a specific proprietary or manufacturer solution
According to the report, executing planning up front, and answering
critical technical questions before Unified Communication deployment; will
allow enterprises to achieve the savings, customer support, and solution high availability.
For further details download the complete report Pros and Cons of Microsoft Lync.
About
Alsbridge Inc.
Alsbridge is a global consulting firm that provides data-driven sourcing
advisory and benchmarking services for IT, Finance and Sourcing
executives. We’ve helped
hundreds of companies reduce costs and get more value from their vendors. Our experienced consultants leverage
proprietary tools and information databases to identify and engage the optimal
vendors for your situation, negotiate best practice terms at fair market
prices, and improve the way you work with your vendors. Alsbridge clients utilize the most cost
effective and value added sources globally for IT infrastructure services,
hardware and maintenance, network services, software and maintenance,
application support and development, business processes and cloud services.
Alsbridge was ranked the #1 outsourcing advisor in the world by the
International Association of Outsourcing Professionals (IAOP) based on the
value delivered to clients. This
commitment to delivering value to our clients has made Alsbridge a
distinguished member of the 2010 Inc. 500 fastest growing privately held
companies in America.
