Ford (NYSE: F) and Best Buy just completed a unique 30-day pilot program in the Dallas area aimed at helping build awareness of the SYNC in-vehicle connectivity system, as well as providing mobile technical support through Best Buy Mobile stores and Geek Squad nationwide. The results have been eye-popping for both companies. Just one month after announcing a retail partnership, Ford Motor Company and electronics giant Best Buy are on the verge of revolutionizing the owner experience when it comes to the merger of the vehicle and mobile electronics.
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"In combination with our terrific Ford dealership network, we've given consumers through our Best Buy relationship a way to fully experience the power and performance of SYNC," said John Felice, general marketing manager, Ford, Lincoln Mercury Divisions. Local Ford dealerships teamed up with 30 Best Buy locations to offer consumers free SYNC demos outside a Best Buy store in a SYNC-equipped vehicle, along with providing phone upgrade checks. Meanwhile Ford, Lincoln and Mercury owners could sign up for personal SYNC tutorials and phone compatibility testing and upgrades. Nearly 3,500 demos and 400 owner clinics were completed. For Ford, the demos further proved the positive power of SYNC, with 80 percent of participating consumers - who were not current owners of a Ford product - saying their overall opinion of Ford dramatically improved after completing the SYNC demonstration. A further 70 percent of participants went as far as to say they would be more likely to consider purchasing a Ford, Lincoln or Mercury product as a result of their hands-on experience with the SYNC system. The owner clinics also proved fruitful in helping current owners of SYNC-equipped vehicles understand all the system has to offer - specifically 911 Assist(TM), turn-by-turn directions and information services, and Vehicle Health Report. Prior to the owner clinics, a combined average of 28 percent of Ford owners knew the ins and outs of these features. Offering more than 90 different mobile phones and all major carriers, Best Buy Mobile focuses on smartphones, an important device for maximizing SYNC capabilities. "Smartphone technology is rapidly gaining popularity, in part because consumers are realizing just how central mobile devices are to connecting them to all aspects of their lives," said Shawn Score, president of Best Buy Mobile. "And with Ford SYNC, the benefits of smartphone technology now extend to the automobile."The success of the pilot program in
Ford Motor Company, a global automotive industry leader based in
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