Are You Maximizing the Value of Your Outsourcing Agreement?

DALLAS, Dec. 15 – Companies that have outsourced certain functions can maximize their agreement simply by spending a couple of hours researching and re-reading certain sections of their existing agreement, according to Alsbridge, Inc. the leading outsourcing advisory firm.

In a new article “Are You Maximizing the Value of Your Outsourcing Agreement” released on Outsourcing Leadership, Alsbridge recommends that buyers of outsourced services start a new set of productive conversations with their provider to ensure they are getting the most from their outsourcing agreement.

The article defines these areas to discuss with outsourcing providers and key touch points buyers should address:

1.      Technology Strategy and Currency - Look for descriptions of how the provider will keep your environment up to date over time.  Keeping technology strategy top-of-mind (for both client and provider) allows for better decision-making and can minimize the risk and cost of updating the environment.

2.      Pricing – If there have been dramatic changes in the business situation since the outsourcing agreement was signed, buyers may want to re-engineer their agreement to better suit their needs.

3.      Governance - Ensuring proper governance is a key element in effectively managing the overall client/provider relationship.

4.      Service Levels - By aligning service levels with changing business priorities, clients can make sure providers are focused on the most important aspects of service delivery.

5.      Root Cause Analysis - When a major delivery issue occurs, is the provider performing true root cause analysis to identify the cause and propose/implement permanent corrective actions? 

6.      Personnel - By building and maintaining a high-performing provider team, buyers can maximize the value from their outsourcing agreement.

7.      Daily Operations – Clients should expect the provider to maintain (and make available as requested) a thorough set of processes, templates and documentation that help them achieve the high levels of service they are committed to achieving. 

For the original Alsbridge thought leadership article, visit http://www.outsourcingleadership.com/knowledgebase/articles/maximizing-the-value-of-your-outsourcing-agreement. To receive a constant stream of knowledge artifacts such as articles, white papers and blogs, subscribe to the Outsourcing Leadership RSS Feed.

For more information on outsourcing advisory services, contact Alsbridge at 214-696-6410 or visit www.Alsbridge.com.  For research and insight on outsourcing, visit www.outsourcingleadership.com

About Alsbridge:

Alsbridge, Inc. is an award-winning global advisory firm providing unparalleled expertise in information technology and business process outsourcing, shared services, finance and accounting, and benchmarking. The firm is fact-based and client-focused, with a proven methodology that fosters success.  Alsbridge defines client goals and scope, finds the best cultural fit with providers, refines the best solutions and eases transitions and implementation. Founded in 2005, Alsbridge is the proven, effective difference.