New York, New York 6/21/2007 10:38:15 PM
News / Business

Symantec a global leader in infrastructure software

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  According to a new study(1) conducted by IDC, a leading market analyst firm, and   sponsored by Symantec Corp. (NasdaqGS:SYMC), the findings revealed a strong   correlation between team skill, improvement in key performance indicators and   allocation of resources within an IT organization. The study concluded that   skilled IT teams spend more time on high-value activities that help   organizations better manage IT risk, which Symantec identifies as including   security, availability, performance and compliance, thus resulting in time and   cost savings in gained productivity.
 
  "Many IT organizations deploy   technology without knowing how to effectively use it, and as a result they lose   significant time and money in the misuse of the technology or by not optimizing   its functionality," said Cushing Anderson, program director, IDC Learning   Services. "Through proper education and training, IT organizations can   significantly improve their knowledge and skill base, and are therefore more   prepared to manage and mitigate IT risks, which helps in the success of the   overall business."
 
  According to the research, which included a survey of   more than 200 North American functional IT teams consisting of two to three   staff members, well-trained IT teams are better able to leverage the key   technology features and functions, resulting in an increase of performance and   productivity. The findings showed that well-trained IT staff spend more time on   high-value activities, such as maintaining and improving operations, and less   time on low-value activities, such as deploying solutions or fixing technology   and broken process, than a staff with less training and lower skills.
 
  Specifically, high-performing teams spent, on average, 78.9 hours on   maintaining and improving operations per month, versus low-performing IT   organizations that spent, on average, 62.8 hours on these high-value activities.   In addition, high-performing IT organizations spent, on average, 49.2 hours   deploying solutions and 62.9 hours resolving broken tools or processes per   month, while low-performing IT organizations spent more time on these low-value   activities. On average, the low-performing teams spent 54.7 hours deploying   solutions and 73.5 hours resolving broken tools and processes per month. Since   the well-trained teams spent less time on low-value activities, they were able   to use their time more effectively by maintaining and improving their technology   and solutions. This reallocation of resources for a two- to three-person IT team   can result in a 10 percent increase in productivity, which translates into a   savings of up to 2,000 hours or $70,000 in gained productivity per year.
 
  In addition to improving skill and performance, training can have a   positive impact on reducing compliance and other IT risks. The study reviewed   key industry operational and process performance metrics over five functional IT   areas including backup and recovery, endpoint security, high availability,   archiving and retrieval, and client management. The study revealed that   well-trained IT teams successfully completed backup requests without failure   almost 60 percent more often than those teams with less training. In the high   availability function, well-trained IT staff met software configuration   standards for their production servers more than twice as often as less-trained   teams.
 
  "Symantec understands the value of education and the impact it   has on organizations' ability to maximize the benefit from their technologies to   mitigate IT risks," said Paula Hamm, vice president, Symantec Education   Services. "Tangible benefits of well-trained IT teams include time and cost   savings, increased performance and productivity, and more time to focus on   strategic IT tasks. We hope the results from this study will help IT teams   realize these significant benefits that training can have on their IT   functions."
 
  The study also analyzed the most trusted sources of   knowledge and technical training, including online information and reference   libraries, technical books, traditional classroom training and Web-based   training. IT teams cited on the job training, supplemented with online   information and reference libraries, as the most trusted and useful source of   technical knowledge, indicating a preference for cost-effective, flexible and   convenient training materials and learning methods.
 
  As IT systems become   critical to every aspect of business operations, IT failures can have   devastating impacts on a business. According to the research, well-trained team   members are better able to anticipate those problems, implement preventative   actions and work to develop operational improvements because of their   familiarity with the capabilities of the deployed technologies.
 
  For more   information, please attend the live Webcast, "The Value of Training: How Skill   Level Affects IT Function," on Wednesday, June 20, 2007 at 10 a.m. PT/1 p.m. ET.   To register for the Webcast, please visit   http://w.on24.com/r.htm?e=45255&s=1&k=F1F0DD5FD5BCB10C9184F26D03B3452D.
 
  Symantec Education Services provides comprehensive technical training to   help customers to maximize their investments in Symantec software, as well as   custom learning services, and IT best practices education and foundation   certification for IT Services Management. Symantec's training courses feature   the most current, in-depth, and relevant insight available as they are developed   with direct input from Symantec's product developers, support engineers and   consultants, and feedback from more than 30,000 students per year.
 
  About   Symantec
 
  Symantec is a global leader in infrastructure software,   enabling businesses and consumers to have confidence in a connected world. The   company helps customers protect their infrastructure, information and   interactions by delivering software and services that address risks to security,   availability, compliance and performance. Headquartered in Cupertino, Calif.,   Symantec has operations in 40 countries. More information is available at   www.symantec.com.
 
  (1) Source: IDC White Paper sponsored by Symantec,   Information Security and Availability: The Impact of Training in IT   Organizational Performance, Doc #206922, June 2007
 
  NOTE TO EDITORS: If   you would like additional information on Symantec Corporation and its products,   please visit the Symantec News Room at http://www.symantec.com/news. All prices   noted are in U.S. dollars and are valid only in the United States.
 
  Symantec and the Symantec Logo are trademarks or registered trademarks   of Symantec Corporation or its affiliates in the U.S. and other countries. Other   names may be trademarks of their respective owners.
 
  During pre-market   trading shares are up 1% to $19.78.
 
  As the saying goes...follow the money!

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