News / Business
Noetica Achieves Certified Microsoft Partnership Status; Synthesys.NETTM 2.0 Approved For Microsoft Platform And Now Available As An Integrated System With Microsoft Dynamics CRM
Chat real-time with other investors about this MSFT news release, by clicking this link: http://www.stockwire.com/MSFT
To view in-depth research, click the following link:
http://www.stockwire.com/detailed/analysis.php?company=MSFT
Noetica, the customer interaction management (CIM) software provider, today announced that it has been certified as a Microsoft customer relationship management (CRM) Independent Software Vendor (ISV) partner. Thorough assessment by VeriTest has proven Noetica's web-based customer interaction software, Synthesys.NETTM, to have complete compatibility with the Microsoft Windows Client, managed code and web services, as well as the .NET framework. The certification recognises Noetica's technologies that addresses the CRM needs of the contact centre.
By joining the Microsoft Partner Programme as a CRM ISV partner, Noetica also has access to the tools, training, and support needed from Microsoft to develop an enhanced Synthesys.NETTM product offering. As a partner, Noetica is able to fully integrate Synthesys.NETTM with Microsoft Dynamics CRM 3.0 software, which provides the sales, marketing and customer service departments with the ability to create and easily maintain a clear picture of customers, from first point of contact to after-sales care. Synthesys.NETTM is available either as an integrated CRM system or can function as an add-on' tool to Microsoft Dynamics CRM.
"Achieving partnership status for Synthesys.NETTM ensures that we are able to offer our contact centre customers an enhanced product offering," says Managing Director of Noetica, Danny Singer. "Not only do we provide a way of managing multiple desktop applications and business processes through a single agent interface and as a result increase agent productivity, but by enabling the integration of Synthesys.NET with Microsoft Dynamics CRM managers can enhance their marketing and sales activities in the contact centre. Microsoft Dynamics CRM enables this by improving and measuring business processes and maintaining relationships from the first point of contact through to after sales care."
As part of its assessment, Noetica provided three customer references, from media group Time Warner, outsourced contact centre 2Touch and financial services provider Highway Insurance. All three use SynthesysTM to solve common business problems through the contact centre. These include delivering a single agent interface; implement and manage inbound and outbound campaigns without the need for IT support; comply with silent call rates whilst maintaining agent productivity and manage the efficient dispatch of field staff for service centres.
UK Channel Manager MS CRM, David Brown, adds, "Customers are looking for partner companies that can bridge the gap between their business demands and technology capabilities. They need to trust in someone that can act as an expert adviser for their long-term strategic technology plans. Microsoft Certified Partners, which have certified expertise and direct training and support from Microsoft, can build a positive customer experience with our technologies."
Synthesys.NETTM and the Noetica Synthesys software framework has an installed base of over 7,500 agent positions in over 70 organisations in the UK, Germany, France, Holland, Switzerland, Italy, Spain, Poland, The Czech Republic, Greece, Singapore and Australia. Both provide a highly scalable SOA (Service Oriented Architecture) through the only fully visually designed unified front end for contact centres in the UK.
The Microsoft Partner Programme was launched in December 2003 and represents Microsoft's ongoing commitment to the success of partners worldwide. The programme offers a single, integrated partnering framework that recognises partner expertise, rewards the total impact that partners have in the technology marketplace, and delivers more value to help partners' businesses be successful.
About Microsoft Dynamics CRM
Microsoft Dynamics CRM is a customer relationship management (CRM) solution that provides the tools and capabilities needed to create and easily maintain a clear picture of customers, from first contact through to purchase and post-sales. With modules for sales, marketing, and customer service, Microsoft Dynamics CRM delivers a fast, flexible, and affordable solution that drives consistent, measurable improvements in every business process, enabling closer relationships with customers and helping to achieve new levels of profitability.
Even for companies with the most complex of sales processes, Microsoft Dynamics CRM provides easy-to-use features and capabilities to help improve the way sales and marketing organizations target new customers, manage marketing campaigns, and drive sales activities. Here's how Microsoft Dynamics CRM can help your employees make better business decisions and get a clearer view of your customers.
About Noetica
Noetica was the first software company in the UK to deliver a completely graphically designed, fully integrated unified front end for contact centres. Our product range, Synthesys, reduces operational costs of inbound and outbound operations by 5% to 50% and agent training costs by up to 90%. It is available in both Client-Server and Web-based environments.
Noetica delivers SYNTHESYS, the only Customer Interaction Management (CIM) software combining a SOA (Service Oriented Architecture) unified agent front end with a Business Process Management engine. Employees use one single system only. Non-technical staff can map processes and tailor screens to each process step within minutes and without any downtime. With SYNTHESYS you can:
Unify Front End through SOA type software framework Streamline multiple Front End processes without programming
Fix Maximum of Silent Calls yet optimizing agent productivity
Gather field service requests from clients and dispatch them to field staff - all via one seamless system.
More information at marketing@noetica.com
As a trader, a very intelligent place to put your money, is where the money is flowing into. These are the kind of trades that you want to get into.
As the saying goes...follow the money!
To see the complete Movers & Shakers Blog go to: http://www.stockwire.com .
About Stockwire:
Stockwire is a company that is pioneering a new way to research companies before you invest them. It's called a Stockumentary. A Stockumentary is a documentary on a publicly traded company. Imagine a Dateline NBC segment, but on a publicly traded company. We are the first company to ever bring this type of quality research to investors in this format.
The Stockumentary has video interviews with management, product demos, video tours of office or factory, research reports, sec filings and much more. All of this is delivered to investors in high quality video, either by mail or email.
Stockwire.com is owned by Stockwire Research Group Inc. (SRGI) and is an independent electronic publication committed to providing our readers with factual information on selected publicly traded companies.
As detailed below, this publication accepts compensation from some of the companies from which it features. To the degrees listed herein, this Newsletter should not be regarded as an independent publication. All statements and expressions are the sole opinions of the editors and are subject to change without notice. A profile, description, or other mention of a company in the Newsletter is neither an offer nor solicitation to buy or sell any securities mentioned.
While we believe all sources of information to be factual and reliable, in no way do we represent or guarantee the accuracy thereof, nor the statements made herein.
We encourage our readers to invest carefully and read the investor information available at the web sites of the Securities and Exchange Commission ("SEC") at www.sec.gov and/or the National Association of Securities Dealers ("NASD") at www.nasd.com. The NASD has published information on how to invest carefully at its web site.
Readers can review all public filings by companies at the SEC's EDGAR page. www.sec.gov/edgar.shtml
Stockwire.com is an independent electronic publication committed to providing our readers with factual information on selected publicly traded companies. Stockwire.com is not a registered investment advisor or broker-dealer. All companies are chosen on the basis of certain financial analysis and other pertinent criteria with a view toward maximizing the upside potential for investors while minimizing the downside risk, whenever possible.
From time to time SRGI sells shares in the open market it receives as compensation for coverage of client companies. Since the shares are received as compensation for services as previously disclosed, and not for investment purposes, the editors do not view the sale of the shares as contradictory to any advice delivered in the content. This should be viewed as a conflict of interest by shareholders or prospective shareholders of the client companies.
Moreover, as detailed below, this publication accepts compensation from third party consultants and/or companies which it features on Stockwire.com. Likewise, Stockwire.com is owned by Stockwire Research Group Inc. (SRGI). To the degrees enumerated herein, this newsletter and website should not be regarded as an independent publication.
All statements and expressions are the sole opinions of the editors and are subject to change without notice. A profile, description, or other mention of a company on Stockwire.com is neither an offer nor solicitation to buy or sell any securities mentioned. While we believe all sources of information to be factual and reliable, in no way do we represent or guarantee the accuracy thereof, nor the statements made herein.
The editor, members of the editor's family, and/or entities with which the editor is affiliated aside from Stockwire Research Group Inc. (SRGI) itself, are forbidden by company policy to own, buy, sell or otherwise trade stock for their own benefit in the companies who appear in the publication unless specifically disclosed in the newsletter.
THE READER SHOULD VERIFY ALL CLAIMS AND DO THEIR OWN DUE DILIGENCE BEFORE INVESTING IN ANY SECURITIES MENTIONED. INVESTING IN SECURITIES IS SPECULATIVE AND CARRIES A HIGH DEGREE OF RISK. THE INFORMATION FOUND IN THIS PROFILE IS PROTECTED BY THE COPYRIGHT LAWS OF THE UNITED STATES AND MAY NOT BE COPIED, OR REPRODUCED IN ANY WAY WITHOUT THE EXPRESSED, WRITTEN CONSENT OF THE EDITORS OF STOCKWIRE.COM.
We often accept restricted shares of company stock; by SEC regulations, restricted shares cannot be sold into the market for a period of at least one year from the time that the shares are issued. In such cases, we detail in the Disclaimer the specific term of any restrictions. We also receive compensation in the form of stock options, in which case we receive the right to buy shares of the stock of the company at issue, at a specified time and a specified price. In such circumstances, we specify on our Disclaimer the terms of the options received. On occasion, we also accept free-trading shares in a company that we cover. However, by policy we generally do not buy or sell any shares of a company's stock within three trading days after any such company's profile, commentary, or other company-specific information is disseminated on Stockwire.com Web site. In cases where we do trade within the three day window, our volume will never represent more than 5% of the daily volume, thereby minimizing any effect we could have on the potential price movement.
While our policies as detailed above are designed to minimize any impact upon our members of a conflict of interest between our company and our members, each member should be fully aware that such potential and actual conflicts of interest may well exist due to the compensation structure detailed herein. For this reason, and because the information contained on Stockwire.com is updated on a regular basis as circumstances change, each member is strongly encouraged to periodically review the Profile Compensation section at http://www.stockwire.com/disclaimer_profiles.htm .
Stockwire Research Group, Inc. .
512.358.8440 .
info@stockwire.com .
