CIO Magazine Senior Editor Stephanie Overby has released a substantial article on the challenge of innovation in the outsourcing industry. Her article includes quotes and research from Alsbridge, the award-winning outsourcing advisory firm that has been promoting this topic throughout 2007.
The article quotes senior IT leaders from Fortune 1000 companies relating their dissatisfaction with the level of innovation they receive from their outsourcing partners. Most agree that the issue is often ignored at the onset of the relationship.
Here's an excerpt:
"Once it's signed, they need to service the SLA. So you'll find outsourcers that hit all the key indicators and still the client is not happy." CIOs "look at the dashboard and see that everything's green," says Ben Trowbridge, CEO of outsourcing adviser Alsbridge, "but they still feel red."According to an Alsbridge survey of 300 buyers of IT services, the biggest gap between outsourcing benefits sought and achieved exists around innovation. The same research found that suppliers themselves say that their inability to innovate to client requirements is their biggest challenge.
To read the entire article or to see research provided by Alsbridge, please click on these links:
What Does It Take to Get IT Outsourcers to Innovate? in CIO magazine
Alsbridge research on the Outsourcing Innovation Crisis
Outsourcing Industry Challenges
The article will also appear in the print edition of CIO on October 15.
About Alsbridge
Alsbridge is the award-winning global advisory firm, providing unbiased advice and assistance on outsourcing, shared services and offshoring. Alsbridge consultants bring extensive vertical industry expertise and a practical knowledge of all areas within information technology and business process outsourcing. The firm's proven methodology incorporates proprietary collaborative sessions, bringing together executive teams from both the client and the provider in an environment that fosters collaboration. Alsbridge supports its recommendations and assistance through significant investments in proprietary benchmarking and ongoing research within the industry. For more information, visit http://www.alsbridge.com.
Reader Contact Information:
North America
3535 Travis Street Suite 105 Dallas, TX 75204
Tel: +1 214 696 6410, Fax: +1 214 239 0698, EnquiryUSA@alsbridge.com,
www.alsbridge.com
Europe and Asia:
Alsbridge Europe Ltd., 22-24 Ely Place, London, EC1N 6TE, UK
+44 (0) 20 7242 0666 +44 (0) 20 7242 0667, EnquiryEUR@alsbridge.com,
www.alsbridge.com
Alsbridge and SAS are trademarks of Alsbridge, Inc. and Alsbridge Europe, Ltd.
Company Contact
Jeff Anderson
214-696-6410
jeff.anderson@alsbridge.com
