Convergys Corporation (NYSE:CVG) has announced that it has been selected as a Service Winner in the category of outsourcing by Customer Relationship Management Magazine (CRM). CRM’s annual CRM Service Awards recognize vendors, consultants, and end user companies that are focused on customer experiences through integrating people, processes, and technologies. Convergys previously received awards from CRM in 2006, 2007, and 2008. Winners are selected based on a selection formula including industry analyst ratings for customer satisfaction.
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Convergys Corporation (Convergys) is engaged in relationship management. The Company has three segments: Customer Management, which provides agent-assisted, self-service and intelligent technology care solutions; Information Management, which provides business support system (BSS) solutions, and Human Resources (HR) Management, which provides human resource business process outsourcing (HR BPO) solutions.
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