inContact Inc. sank Friday, a day after the company reported a profit in its fiscal fourth quarter, compared with a loss a year earlier. inContact Inc trades on the “NASDAQ” under the stock symbol “SAAS”. For the Latest information regarding “SAAS”, make sure to visit the Most Exclusive and In Depth newsletter website at: http://www.wallstreetgrand.com/.
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Shares of call-center software maker inContact Inc. (NASDAQ:SAAS) sank Friday, a day after the company reported a profit in its fiscal fourth quarter, compared with a loss a year earlier, and said revenue held mostly steady. For the three months that ended Dec. 31, inContact earned $332,000, or a penny per share. That compares with a loss of $2.4 million, or 8 cents per share, during the same period in 2008.
For the full year, inContact lost $2.9 million, or 9 cents per share. That's better than its 2008 loss of $10.3 million, or 33 cents per share. Its full-year revenue was $84.2 million, up nearly 6 percent from $79.6 million in 2008.
About inContact Inc:
inContact Inc. operates as a software as a service (SaaS) company in the United States. It provides inContact solution, which comprises routing, automated call distribution, self-service menus, automated interactive voice response, database integration, multimedia contact management, management reporting, workforce management, performance optimization benchmarking, custom call routing and call flow design, and new hire screening and online training tools. The companies in Contact Seas suite includes in Contact ACD, which provides advanced contact handling and routing services along with the management services required to monitor and manage the process; in Contact CTI that integrates with customer data servers to provide agents with pre-populated customer data; in Contact IVR, which assists the caller to get to the live-agent service; in Contact Integrations; in Contact ECHO that gathers the opinion of the customer and presents the analysis of the feedback directly to supervisors and agents; in Contact Hiring, which helps reduce attrition by assessing contact center candidates for skills, personality traits, and cognitive abilities; in Contact Workforce Management that helps to forecast demand, workforce scheduling, analyze, and optimize staffing and report real-time adherence; in Contact eLearning, which offers targeted, prioritized training, communications, and testing services; in Contact Network Connectivity; and professional services. It also offers traditional connectivity products, including voice T1 product, Intelligent-T; and switched 1+ service. The company also operates as a reseller of domestic and international long distance and other services. It markets its products and services to customers directly and through independent telecommunications agents. The company was formerly known as UCN, Inc. and changed its name to in Contact, Inc. in January 2009. In Contact, Inc. was founded in 1994 and is based in Salt Lake City, Utah.
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