NW Natural (NYSE: NWN) ranked highest in the West region in the J.D. Power and Associates 2010 Gas Utility Business Customer Satisfaction Study. Now in its 5th year, the study ranks business customer satisfaction with their gas utility company in 4 regions: East, Midwest, South and West.
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There are 6 factors included when ranking the businesses, which are; billing and payment, corporate citizenship; price; communications; customer service; and field service.
Gas utility companies which provide payment assistance to business customers that ask for it achieve a large lift in overall satisfaction, especially when the company initially contacts the business.
NW Natural is headquartered in Portland, Ore., and serves more than 667,000 residential and business customers in Oregon and Southwest Washington. It is the largest independent natural gas utility in the Pacific Northwest.
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