I am the CEO of BlitzLoal, LLC, I could say I live in hotels since I spend so much time on business travels. I've received bad customer service before, but this one particular case was extremely bothersome. Here is my story:
Back on July 27 I made hotel reservations for a stay in NC using the services of Travel Now. The agent I spoke with, called Sam, told me that the hotel I was booking had a free airport shuttle every 30 minutes. So, we waited outside until 1:00 am waiting for the shuttle. It was not until we call the hotel that they told us that they did not offer such shuttle service.
I immediately communicated this to Travel Now's Customer Service. I sent my email to their Customer Service department on 7/27. On 8/2 I received the following message from Hotel.Care:
"Dear Valued Customer,
This confirms we have received your email. We are currently experiencing a high volume of emails which could delay our response. If you need more immediate assistance, please contact us at 1-800-394-1454 or 00-800-1066-1066 for European Customers.
Thank You,
Customer Care"
I've sent a couple more replies to this email, one on 8/9 and the second on 8/23; I have yet to receive an answer. This case in my book is one of the worst customer service cases I've ever seen.
