Hosted VoIP Call Center is easily Within Reach of Small Businesses

AVAD’s Hosted VoIP Call Center supports both individual as well as distributed multi-site call centers to act as a single virtual call center, regardless of geographic location.

AVAD Hosted VoIP - Contact center solutions is comprised of features from the Hosted VoIP platform in addition to Agent and Supervisor client applications. These features, when configured to work in a complementary fashion, provide feature-rich VoIP Call Center solutions. In addition, the configuration options allow the solution to be implemented in a variety of ways.

Whether you are a startup call center with a few seats, or a large center with thousands of seats your call center will greatly benefit from AVAD Hosted VoIP - Virtual call centers solution. In operating a call center, two of the largest startup costs are the equipment and the Virtual Call Center software. By going with a Hosted VoIP Call Center model you greatly reduce the upfront financial requirements all while adding flexibility and advanced feature sets. With our Call Center Software you can host a call center from any location in the world.

AVAD Hosted VoIP - Virtual Call Center solution offer the Call Center analytics, quality monitoring, phone answering system, business phone solutions and agent performance management features that you will find in any multi-million dollar Contact Center system, all integrated and bundled in one solution. Our Inbound and Outbound Call Center Dialer features, coupled with latest technologies are helping companies of all sizes and across all industries increase service quality while reducing operating costs.

Build Your Own business hosted VoIP Call Center:

• Simplified installation and maintenance.
• No hardware required.
• Easily add/remove agents.
• Add an unlimited number of agents.
• Agents can be located anywhere, including home based agents.
• No hardware required, agents can use a soft phone.
• Aggressive VoIP calling plans

Configurable Routing:

• Enhanced Automated Call Distribution (ACD).
• Route calls to any agent regardless of geographic location.
• Customizable Periodic Comfort Message

Key Features:

• Automatic Call Distributor (ACD)
• Enhanced ACD
• Auto Attendant
• Call Center Reporting
• Music On Hold and Comfort Announcement
• Monitoring and Recording

Improve Customer Service:

Ensure all incoming calls are serviced efficiently under any network condition and at any time.

Create Virtual Call Centers:

Establish call centers anywhere in the world, just with a broadband connection.

Follow-the-Sun Customer Care:

Offer 24x7x365 ubiquitous services with a single number for distributed call center locations.

Manage Calls Effectively:

Choose from a range of call distribution policies, including skills-based call distribution. Minimize Costs: Provide the option for agents to work remotely with access to all call features. Voice mail Transfer: Transfer calls directly to voice mail.

Tell Us about Your Call Center Needs

AVAD Technologies is a leading hosted VoIP call center provider in USA and small business phone service provider of Hosted VoIP PBX phone service. With its cutting edge line of integrated voice/data solutions, AVAD Technologies provides complete VoIP configuration to cost-conscious, results-driven, value-oriented organizations. AvadTechnologies.com offers IP office manager, VoIP Services, VoIP advantages and VoIP call center solutions for small business and large enterprise customers.