Zed-Service™, the 360 degree
after-sales service automation solution by Zed-Axis Technologies achieved a
significant milestone by crossing 7 million service calls recently. Commenting
on this occasion, Rakesh Goel, the CTO of Zed-Axis Technologies informed that
this milestone has been achieved in less than 2 years time and we consider this
milestone “just-a-beginning”. He further said that awareness and concern about
the after-sales service process optimization and automation is growing rapidly
and companies are now serious about this business function which was
traditionally considered as a cost center and extended liability.
Kick-starting with some of the leading mobile handset brands in India,
Zed-Service™ gained exposure to International market, by extending its solution
& service to Europe for one of its existing Indian customers. Moving ahead,
Zed-Service™ further made its maiden entry into the African market where
awareness and intent towards IT Systems is still at the learning stage. The
product moved further to offer new variants for other industry segments.
When asked to summarize the achievements of Zed-Service™ in the last couple of
years, Mr. Goel highlighted the following points:
Zed-Service™ expanded its reach into all three variants of customer service
handling process viz., Carry-In or Walk-In, Onsite or Field Service and
Return-to-Bench (RTB) or Return-to-Factory (RTF).
Zed-Service™ is now available in different variants, each specializing in
different industry vertical. Some of the new variants include:
Zed-Service™ for Packaged Power & Power Conditioning Products like
Inverters, UPS, Battery and Solar Systems.
Zed-Service™ for Sanitaryware, Bathware, Kitchenware, Health & Wellness
Products.
Zed-Service™ for Home Appliances like TV, LCD, STB, Music & Gaming Systems.
Zed-Service™ for white-goods like Air-Conditioner, Refrigerator, Washing
Machine, Water Purifier, RO, etc.
Zed-Service™ successfully implemented for one of India’s leading power
conditioning and packaged power Products Companies currently handling over
25,000 service calls per month.
Zed-Service™ is being used to manage customer service operations of more than
50 Mobile Handset Brands in India.
Zed-Service™ facilitates Multi Language, Multi Currency and Multi Time Zone
transactions.
Zed-Service™ added new user-friendly real-time reporting features like “Drag
and Drop” Pivot Reports & Graphical Reports.
The proven track record of handling 7 million customer service calls,
geographical breakthroughs, new product variants, versatility in various
verticals, and the acquisition of a sizeable client base in less than 2 years
sum up the encouraging journey of Zed-Service™, which, according to Mr. Rakesh
Goel, is just a beginning.
About Zed-Axis
Zed-Axis is a 10 years young Software Services company with core focus on business-critical software solutions. With its strong domain expertise in web technologies and user experience management, Zed-Axis has successfully delivered more than 500 business critical projects and served companies including start-ups to Fortune 500. Zed-Axis offers specialized products for Channel Sales & Distribution Management and After-Sales Service Management.
Contact:
Zed-Axis Technologies Pvt. Ltd.
S-4 Unicom House, A-3 Commercial Complex,
Janakpuri, New Delhi – 110 058 (India)
