Bye Bye Dead Zones

Which Wireless Carrier Tops Customer Care Ranking

Have you ever been in a cell phone dead zone? Does your cell phone belong to the best customer care company? If you are just about to end your cell phone contract and still have not figured out which is the best wireless carrier to go with, please read this article.

So you feel cared for? Does your wireless provider leave you feeling warm and fuzzy every time you call or visit their retail outlet? It's better to give then receive. FCPD has been providing consumers with drastic savings on all their wireless calling needs for the last 10 years.

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Where can you go to get the best wireless customer care service?

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Below is an excerpt about Verizon being the top dog

"Overall customer-care performance on the J.D. Power scale is 761 out of 1,000 for customers who sign wireless contracts; it’s 23 points less for those who don’t have a contract.

J.D. Power gives Verizon Wireless the nod as top dog in customer care, earning a score of 770. T-Mobile, which ranked No. 1 in the same survey a few months ago, was second, with 766 points. AT&T was last among the major carriers, garnering just 751 points. Verizon got particular kudos calls handled by customer-service reps."

Below are comments left from our cell phone customers about dead zones

" Customer #1 - So, let me ask you, do you guys experience dead zones, regular dropped calls and unsent text messages with your provider here in HOUSTON? I want an Iphone, I might go to AT&T. I want a Droid, I might go to Verizon. But, the handset is only as good as the coverage (data and voice) that you're operating on. So, who has the best LOCAL coverage?

Customer #2 - No phone though, which made things difficult since we had absolutely no reception on our cell phones. A complete Cell Phone Dead Zone - I had to drive out.

Customer #3 - I don't care about if they offer the latest phones, I just want them to… ... and t-mobile but wanted something RELIABLE, with little to no dead zones."

Good customer service is right, not a privilege

I'm happy to report that my teachable moment had a happy ending. My son learned that sometimes you have to speak up, in a firm but polite voice, to get the service you deserve.

"Some of the benefits of crowdsourcing are obvious. For one, it’s cheap, although experts say that shouldn’t be the only reason to employ it. Crowdsourcing also can empower customers and engender loyalty. By giving customers the power to design the shoes they want, Langstaff says they feel a certain ownership of the company. The same would hold true for a company that used Facebook to tap into its customer base for help in solving a customer service challenge."

source WomensDaycom April 2011 Issue, http://www.successmagazine.com/the-customer-knows-best/PARAMS/article/1070/channel/22, http://www.oprah.com/relationships/Lian-Dolan-on-Family-Values, http://www.billingworld.com/news/2011/07/verizon-wireless-tops-customer-care-rankings-at-t.aspx