Outreach on Demand: Managing Employee Health Interaction

DALLAS (March 27, 2009) – Continually innovating corporate wellness, Viverae, a national leader in employer health management and services, has pioneered a new and highly responsive technology-based system for managing interactions with members in its proven population health management programs: Outreach on Demand.

Unlike traditional wellness programs that only use annual risk stratification to drive outreach efforts, the Viverae model incorporates ongoing risk stratification, coupled with a full-spectrum capability to maintain high participation throughout the program year.

For too long, health-related data has been “silo-ed,” which has in turn led to a fragmented response from a variety of healthcare professionals who simply don’t have available to them the full picture of a member’s health needs.  With proprietary data integration processes that drive our Outreach on Demand capability, Viverae is blazing new trails in driving improved member outcomes.  Improved outcomes not only enhance quality-of-life for the member, but also drive improved financial outcomes for the employer.

Its unique Outreach on Demand technology allows Viverae to manage a variety of participation-related issues in the most timely and relevant ways.  These include the following key forms of engagement:

·    Completing the “round trip” of both the Member Health Assessment and the Biometric Screening

·    Following up with a Health Specialist to review personal risk factors

·    Developing a Personal Action Plan for reducing risk through improved lifestyles

·    Remaining aware of and being encouraged to participate in a variety of personal or team Challenges throughout the plan year

·    Ongoing Risk-Based Outreach, ensuring that members are regularly queued for outreach by our  Health Professionals based on their lifestyle and biometric risks:

o      Monthly outreach to high-risk members

o      Quarterly outreach to moderate-risk members

o      Promotional outreach to low-risk members

·    Claims-Based Outreach, an integrated set of protocols developed exclusively by Viverae:

o      Targeted Predictive Outreach to identify members with high predicted spend and/or extensive gaps in care, and establish a Viverae-facilitated collaborative effort among our health professionals as well as third-party case management and disease management staff

o      Targeted Chronic Condition Outreach to ensure that improved “clinical compliance” occurs through appropriate physician consultation regarding known conditions, receiving needed tests within the desired time frames, and adhering to medication regimens to improve ongoing health stability

o      Targeted Preventive Outreach to ensure that early detection through routine and preventive medical exams and tests is performed

By coupling Outreach on Demand and Claims Analytics, Viverae is engineering the next wave of ROI measurement through both an integrated technology platform and collaborative efforts among key health providers, all the while keeping the member aware, engaged, and committed to taking action on their known health risks.

In this age of unprecedented economic challenges, the path of engaging employees to take personal responsibility is regaining prominence as a fundamental health management strategy.  When supported by timely and relevant interactions driven by technologies like Outreach on Demand, companies and employees alike can achieve a new level of health awareness, health improvement and cost stability.  Contact a Viverae Business Development Manager today to learn more.

About Viverae

Viverae is a health management company that offers cost-effective solutions delivered by experienced health professionals and supported with advanced, intuitive technology. We supply the power for a unique, customized solution that helps people live healthy lives today and prevent health problems tomorrow. Our solutions are designed to involve all employees in order to create a workplace where both physical change and improvement to an organization’s bottom line can be seen. But more than anything, we empower employees to benefit from the knowledge gained to live healthier lives and reduce their medical costs. For more information, visit us online at www.viverae.com.