News / Business
Alsbridge Releases New White Paper “Five Steps to Establishing Effective Service Level Agreements Using ITIL V3”
Advises Firms on How to Use Industry Standard Information Technology Infrastructure Library to Minimize Value Leakage in Outsourcing Agreements
Alsbridge announced today that their new white paper for outsourcing and information technology executives, “Five Steps to Establishing Effective Service Level Agreements Using ITIL® V3” is available immediately. The document is intended to advise readers how to utilize the ITIL V3 framework to create service level agreements (SLA’s) that will eliminate ambiguity, avoid unnecessary service contracting expenses and improve customer service experiences in IT outsourcing contracts.
IT professionals interested in receiving the complimentary white paper may download it immediately by registering at www.alsbridge.com/whitepaper/2009-may-effective-SLAs/.
“Most sourcing arrangements never realize their full potential, often losing 40 to 70 percent of value in the relationship,” said Ben Trowbridge, CEO of Alsbridge. “However, organizations shouldn’t accept the loss of so much value. By utilizing the ITIL framework to help develop an effective service level agreement, companies can stop value leakage and maximize return on investment in outsourcing.”
Alsbridge produces and makes available a broad selection of white papers, webcasts, and original articles through its online Research Center and through its sponsorship of the online journal Outsourcing Leadership. The firm is a leading provider of advisory services for enterprises evaluating, negotiating, and implementing outsourcing, shared services, and benchmarking. For more information on how Alsbridge helps companies maximize the value and ROI from sourcing initiatives, call (214) 696-6410, email to inquiry@alsbridge.com, or request a free initial consultation at
www.alsbridge.com/about/request-services.html.
About Alsbridge, Inc.
Alsbridge, Inc. is an award-winning global advisory firm, providing unparalleled expertise in outsourcing, shared services, and benchmarking. The firm is fact-based and client-focused, with a proven methodology that fosters success. Alsbridge defines client goals and scope, finds the best cultural fit with providers, refines the best solutions and eases transitions and implementation. Founded in 2005, Alsbridge is the proven, effective difference. For more information, visit http://www.alsbridge.com/.
ITIL® is a Registered Trade Mark of the Office of Government Commerce in the United Kingdom and other countries. To learn more, visit the official ITIL home page at www.itil-officialsite.com/home/home.asp.
Contact:
Spencer Bethmann
Alsbridge, Inc.
Office: (214) 696-6410
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