Smartware Group also brought on 17 new customers from manufacturing, including the largest privately held steel producer in the U.S., hospitality and healthcare sectors.
“We attribute Smartware Group’s significant growth during the last 12 months and continued growth since 2009 to our founding principles of placing as much importance on customer service and retention as we do on customer acquisitions,” said Paul Lachance, Smartware Group founder and president.
“Facilities managers and production maintenance teams use Bigfoot CMMS because they experience the product’s benefits almost immediately after installation, and they continue their relationship with us because we make help desk staffing a top priority and we regularly incorporate their feature ‘wish lists’ into Bigfoot.”
During Q3 2011, Smartware Group added the following new features requested by customers:
- Parts Express – Bigfoot’s enhanced replacement parts inventory program now lets repair technicians grab a part; scan the barcode into Bigfoot which matches up the correct work order with the same barcode, then adjusts the parts inventory database
- Bigfoot now also manages ad hoc spare parts
- Integration with Active Directory – security data from employees using Bigfoot are automatically transferred to active directory for global IT control
- Bigfoot is now available in Mandarin and Hebrew, as well as English, Spanish, French and Arabic.
Bigfoot’s technology is built on the philosophy that “real world users know best” and has gained a reputation for issuing frequent updates that incorporate customers’ suggestions, as well as running a top-notch customer help desk. Smartware group hires help desk personnel more frequently than sales to ensure customer satisfaction. Even in a tight job market Smartware Group will not cut operations.
About Smartware Group, Inc.:
Smartware Group, Inc., headquartered in Center Harbor, N.H., develops and sells Bigfoot CMMS (computerized maintenance management software) for a variety of business environments, from manufacturing plant floors to convention centers and stadiums.
Since 2002, Bigfoot has helped more than 1,400 customers worldwide improve facility and equipment maintenance operations with advanced capabilities that include preventive maintenance (PMs) and predictive maintenance, work order scheduling, maintenance requests, asset life cycle management, parts replacement inventory, and built-in reporting. Bigfoot CMMS’s native functionality paired with its intuitive design allows maintenance professionals to implement the solution and get results quickly, often in a matter of weeks.
Bigfoot is quick to implement, quick to learn, and quick to deliver results.
Contact:
Shelly Gordon
Smartware Group
PO Box 188
Center Harbor, NH 03226
(603) 574-4520
