Online Auto Insurance Stresses Importance of Insurer Customer Service

In a new FAQ, the writers at OnlineAutoInsurance.com discuss the importance of considering a prospective insurance provider’s customer-service track record when deciding on a new company.

There are plenty of tools to help shoppers research insurers and their coverage options. Residents of Missouri, for instance, can get personal rate estimates through one of the many quote-comparison sites online and then use the consumer-complaint database located at https://insurance.mo.gov/consumers/complaints/compindx.php to see the numbers of formal grievances filed against insurance companies as well as how they matched up with the average for all insurers in the state.

By using those two resources, shoppers will be able to find out which companies offer cheap car insurance in Missouri and which have the best and worst consumer-complaint track records. But absent from those regulator-provided rankings is a sense of how satisfied policyholders were by their interactions with companies in the state.

Complaint reports lack information on how easy or difficult it was to file a claim, how knowledgeable the customer-service representatives are and how quickly efficiently the insurer will handle a claim.

To find out about these types of variables, the writers of the FAQ suggest that consumers check to see if the insurer has a 24-hour call center and to call in and ask a few quick questions in order to gauge the representatives’ knowledge levels. 

To learn more about this and other Missouri coverage issues, readers can go to http://www.onlineautoinsurance.com/missouri/ where visitors will have access to informative resource pages as well as a quote-comparison generator to help compare prices efficiently. 

To access the full FAQ, readers should follow the “Questions” link located at the top of any page on the site.