A West Haven, Connecticut homeowner, who was recently denied by Bank of America for a HAMP modification discovered potentially fraudulent paperwork pertaining to previously released mortgages. She has asked Bank of New York-Mellon to reach out to BOA to make substantial principal reductions along with a 1 or 2% interest rate as a sincere concession for the questionable paperwork problems. What prompted Mrs. Ronni Mandell to look through the paperwork was a call, 5 weeks ago, from someone who claimed they were from their former lender (New Century) in 2004 and that he was calling on behalf of the investor. Her husband would not give any information to the caller as he was bewildered by the call. This mortgage was documented by Countrywide as being paid and settled. After digging out the document, it was found to have a questionable signature and this creates a possible problem for the homeowner.
“Will the banks help Mrs. Mandell ?” This question can only be answered by the banks, who must act expeditiously, as they should, to show that they are sincerely interested in making amends for the mishandled and potentially damaging documents.
As of late, they are standing firm and not showing any remorse at all for the improper handling of the two “Release of Mortgage” documents, which could cloud the title on the property.
Mrs. Ronni Mandell has reached out to the investor, Bank of New York-Mellon, personally and has requested their intervention and assistance in trying to achieve an appropriate modification, but she hasn’t heard back from them.
She has also requested assistance from the Office of the Comptroller of the Currency, the F.D.I.C., the Federal Trade Commission, members of the Senate Banking Commission, the Federal Bureau of Investigation and both the Connecticut and New York Attorney Generals. Several days ago, Mrs. Mandell received a call from the New York Attorney General’s office requesting a complete account of her recent dealings with both banks from the modification request up to the present time.
To say that Mrs. Mandell is upset about this experience would be down-playing the situation and she firmly believes now, that all homeowners must review and examine all documents in their mortgage files as well as having a title search performed.
“Will this be resolved adequately, or will Bank of America and the Bank of New York-Mellon fall short or ignore it entirely?” Only time will tell.
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(203) 745-1251
Ronni or George Mandell
Prepared by: John Reid
